Support — ScoreX
Contact us
Email scorex877@gmail.com. We read every message and reply within three working days.
When reporting a problem, please include your device, its OS version and which match was affected. It makes the cause far quicker to find.
A match or league is missing
ScoreX does not carry every competition in the world. We cover the ones people here actually watch, and cover them properly, rather than covering everything thinly.
If a league you follow is missing, email us its name. Adding leagues is cheap for us and does not slow the app down.
Scores appear later than elsewhere
Scores come from a sports data provider and we pass them to the app the moment they arrive, so any difference is the speed of the source rather than the app itself.
If a score is stuck for an unusually long time, close and reopen the app. If it is still stuck, email us the match and roughly when it happened.
Notifications are not arriving
Check these three things in order:
- In the app — the alert types you want must be switched on under the “Me” tab.
- In your device settings — notifications for ScoreX must be allowed. If you declined the prompt when first opening the app, this is where to turn it back on.
- Do Not Disturb or battery saver modes can hold notifications back.
Turning alerts off, or deleting my data
Alerts can be switched off under the “Me” tab or in your device settings, and favourites can be unstarred individually.
To have everything stored for your device removed from our systems, email scorex877@gmail.com and we will delete it. The privacy policy explains exactly what we hold.
What this app does not do
ScoreX carries no betting odds, no predictions, and has no connection to gambling of any kind. If you find something using the ScoreX name to do those things, please tell us.